Q&A

Frequently Asked Questions

Q. Do you have the same thing as the image?

A. It is a thing of the same lot of things that are not described.
Since there is an individual difference in natural stones, only one individual difference is posted with one image.

 

Q. What is the shipping method?

A. Yamato Transport by "Nekopos" or "Delivery Service Compact" is available.

Please choose when ordering.

If it is 50,000 yen or more, we have changed to the courier service as appropriate.

 

Q. Custom confirmation email does not arrive

A. Depending on your email settings, it may be rejected or entered by the spam folder.

「info@anamgems.comPlease permit "reception of".

 

Q. Do you have a receipt?

The receipt is "credit card item" or "bank transfer".

Separately, those who wish are issued in 200 yen.

 

Q. Can I buy Inst Live Products and WEB Products at the same time?

Yes, it is possible.

Please use it♪

 

Q. Bank transfer is no longer known

Please contact me once because I can not confirm even if I am.

After cancellation, please ask again.

Bank transfer changes the transfer destination every time.

Please do not register.

 

Q. How long does it take to ship?

We usually have a main business.

There may be times for up to 10 days.

Please order with a margin.

 

Q. Live Live Bought to the page. why?

Products after procedure remain in the page pull-down,SOLD OUTIt will be displayed.

In that case, the procedure has been completed, so please do not worry.

It will be deleted regularly.